Frequently Asked Questions
  • Can I log in again from another device while I am already logged in on this computer?
    Answer: You are not able to login again once you have signed in on an electronic device. This is to prevent security breaching and manipulating the remaining funds left by an owner.
  • What happens if my account is being used without my consent?
    Answer: Immediately change your password to a newer and stronger one. It is suggested that you do not repeat and reuse your current password that is found across any webpage. Please also contact our customer service to inform us of the breaching found.
  • If I have an old account of two years with Ritz99, will it be automatically deleted to prevent me from logging in?
    Answer: No. Ritz99 will never delete any account that was left inactive regardless of the time of registering. However, if there are any issues logging in, you may contact our Customer Service for a change of password.
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